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FAQ
How will I receive my files?
Right after completing your purchase, you’ll be redirected to a download page and receive an email with a secure download link. No physical items will be shipped.
Do I need a Canva Pro account?
No! All our templates are designed to work with Canva’s free account. You can customize them directly in your browser—no downloads or software required.
Some of our templates include professional Canva Pro fonts to give your design a sleek and premium look. To edit the text in its original style, a Canva Pro account is required.
Using Canva Pro?
Great – you’ll have full access to the fonts and design exactly as shown in the preview.
Using Canva Free?
No worries! You can still open and edit the template. Just replace any Pro fonts with free alternatives available in Canva. It’s quick and easy – feel free to reach out if you’d like suggestions.
Tip:
Canva offers a 30-day free trial of the Pro version – perfect if you want to use the template as-is without committing long-term.
Are templates available in different sizes?
Yes! Most of our templates are offered in both U.S. sizes (inches) and European sizes (A4, A5, etc.). Be sure to check the product description for size options.
Can I get a refund?
Due to the nature of digital products and instant access, we do not offer refunds, returns, or cancellations. Please read product descriptions carefully before purchasing.
Can I use the templates for someone else’s wedding?
Yes, you can purchase and edit the template on behalf of someone else. However, the license allows personal use only – resale, redistribution, or commercial use is not permitted.
Can I request changes to the design?
Yes! You’re welcome to contact us at info@tradehenge.com with your request. While our templates are fully editable in Canva, we’re happy to help if you need small adjustments or guidance.
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Having trouble with a file?
If you’re experiencing technical issues (e.g., download problems or file errors), email us and we’ll assist you as quickly as possible.